Telecom
As the digital era unfolds, telecommunications companies are in a unique position to take advantage of opportunities offered by new technologies to better serve their customer and boost their revenues. In this environment, speed and flexibility are crucial assets that distinguish success stories from laggards. We are a premier business outsourcing provider that has the experience and infrastructure to help companies like yours keep up with the constant innovation. Our services comprise:
- Customer Service
- Service Enquiries
- Billing Support
- Customer Acquisition – Inbound, Outbound
- Upsell, Cross-Sell
- Loyalty Management, Loyalty Surveys
- Account Management
- Complaint Management
- CSAT Scoring
- Customer Retention
- Bill Collection
- Technical Support